티스토리 뷰

Dev Story

Creating Better Customer service on OneStore

개발자센터 지기 ShellingFord 2015.06.17 15:04


Tips

Creating Better Customer service on OneStore

+ Posted : 2015-06-17

Hi This is Jude Park in charge of developer relations at OneStore of SK planet.

Whether it's a way to track workouts, OneStore have tried to give developers a platform to create engaging apps and games and build successful businesses in South Korea. One of the keys to that mission is offering users a positive experience by providing the best customer service. Today I have tips to improve the experience for both developers and users


How to manage VOC from 3 different app stores

As you know you can find and manage customer feedbacks from [Apps > Customer service]. 
Currently, only VOCs from T store users are 
listed on your first screen. However, you can see more VOCs by using advanced search options. Please follow the steps below. 

  1. Chick the botton on the right side of search box.
  2. Choose another store that you want to see more.
  3. You can find the difference of your list. 



We will fix that issues ASAP

Yes, we understand that it's totally uncomfortable. So, we have a plan to upgrade and fix that issues ASAP. 
Than you may see all of your VOCs in one screen. Before that update, plz optimize your customer service workflow to the steps above for better customer service in OneStore developer center. 


저작자 표시 비영리 동일 조건 변경 허락


저작자 표시 비영리 동일 조건 변경 허락
신고
사업자 정보 표시
SK플래닛 | 서진우 | 경기도 성남시 분당구 판교로 264 the Planet | 사업자 등록번호 : 104-86-36968 | TEL : 02-1600-6573 | Mail : devhelper@tstore.co.kr | 통신판매신고번호 : 제2014-경기성남-0036호 | 사이버몰의 이용약관 바로가기
댓글
댓글쓰기 폼